Refund policy

Our Promise

We take great pride in the quality of our products and want you to love your purchase. Due to the nature of our haircare and beauty products, we can only accept returns in limited circumstances.

Returns

For hygiene and safety reasons, we do not accept returns or exchanges on opened or used products.
If your item is unused, unopened, and in its original packaging, you may request a return within 14 days of delivery.

To start a return, please contact us at [downyanatural@gmail.com] with your order number and reason for return. We’ll review your request and provide next steps if eligible.

Please note: You’ll be responsible for any return shipping costs, and we recommend using a tracked service to ensure your item reaches us safely.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at [downyanatural@gmail.com] with your order number and clear photos of the issue.
We’ll happily replace the item or issue a refund once the problem is verified.

Refunds

Once your return is received and inspected, we’ll notify you if your refund has been approved.
Approved refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Non-Returnable Items

We cannot accept returns on:

Opened or used beauty or haircare products
Sale or promotional items
Gift cards

Exchanges

We currently do not offer direct exchanges. If you’d like a different product, please return your eligible item for a refund (if applicable) and place a new order.