Shipping policy

Shipping & Delivery Policy

Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You’ll receive another notification when your order has been shipped.

Please note: During busy periods, product launches, or sales, processing times may take slightly longer.

Shipping Rates & Estimates

Shipping costs are calculated at checkout based on your location and order weight.

UK Orders

Standard Delivery: 2–4 business days
Express Delivery: 1–2 business days
Free UK delivery available on qualifying orders

International Orders

Standard International: 7–14 business days
Express International: 3–7 business days

Delivery times may vary depending on your country’s customs process.

Order Tracking

Once your order has shipped, you’ll receive an email with a tracking number. Please allow up to 24 hours for tracking information to become available.

Customs, Duties & Taxes

International orders may be subject to import duties or taxes. These fees are the responsibility of the customer and are not included in the shipping cost. Please check your local customs regulations for more details.

Lost or Delayed Packages

We are not responsible for delays caused by postal or courier services. However, if your order hasn’t arrived within the expected timeframe, please contact us at [downyanatural@gmail.com] with your order number, and we’ll help investigate.